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British Airways

Learning Transformation

British Airways
Client British Airways
Region UK
Sector Infrastructure, Defence and Transport
Offering Organisation Development & Culture
Buzzwords
Capability assessment Experiential learning Learning and development Learning Management System (LMS) Organisation design Programme management

The Challenge

BA had decentralised learning into independent Learning Academies. The efficiency and effectiveness of these varied significantly and BA lost sight of the total cost of learning and its alignment to business need.  

BA took the strategic decision to centralise all learning across the organisation, encompassing circa 260 colleagues, located globally.  The aim was to professionalise learning, improve the quality and consistency of learning experiences, better support the business and maximise the resulting return on their investment.

Our Approach

  • Programme Management – Partnered with BA HR in the definition, design and delivery of the Global Learning Academy, reporting to the Learning Steering Group, comprised of the HR Director, Combined Operations Director and Customer Service Director.
  • Business Case – Partnered with BA Finance in the definition and realisation of the programme business case, working across a complex stakeholder landscape in the centralisation of budgets.   
  • Organisation Design – Partnered with BA HR and the new CLO, in the definition and implementation of the organisation structure, operating model and job descriptions.
  • Communications – Partnered with BA HR and the new CLO to define the key communications required in the run up to, during and post implementation.

Key Outcomes

  • Approximately 260 colleagues transitioned, delivering the Global Learning Academy on time, on budget and to scope.
  • Financial benefits realised through a more efficient learning organisation and clearer focus on 3rd party vendor spend.
  • Roadmap in place to drive exploitation of the enterprise Learning Management System.
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Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.