NHS Wales

Client Cardiff and Vale University Health Board NHS Wales

Region UK

Sector Public Sector, Health and Not For Profit

Offering Organisation Change & Implementation

The Challenge

Cardiff and Vale University Health Board’s rehabilitation services aim to empower patients living in Cardiff and the Vale of Glamorgan to take responsibility for their health and wellbeing, with the skills and knowledge to manage their ongoing rehabilitation needs.
The client faced the challenge of aligning multiple projects and a variety of stakeholders in determining the future of rehabilitation for the region, especially in light of the coronavirus pandemic.
Q5 were brought in to help design a delivery approach for the implementation of the rehabilitation model, aiming to bring rehabilitation closer to home in a community setting through one programme of work.

We interviewed over 20 key stakeholders and facilitated several workshops over the 8-week project to both gather information and to develop potential solutions to the challenges they were facing in a collaborative way.
We engaged with a wide variety of stakeholders across therapies, psychology and dietetics to gather multiple viewpoints from both physical and mental health services, and maintained an inclusive delivery approach throughout the project’s duration.
We took both a strategic lens and an operational lens, enabling discussions over the future of rehabilitation at an executive and clinical level.

Designed a new rehabilitation programme with a steering board and 7 initial workstreams, as well as the necessary governance structures, programme roles and terms of reference.
Aligned and enabled key stakeholders to start the initial development of a long-term conditions service in the community as part of a wider 90-day implementation plan for the programme.
Produced guidance and direction for an 18-month long-term plan, including improving rehabilitation’s digital capabilities and workforce planning considerations.