Metcash is Australia’s leading wholesale and distribution company, that provides merchandising, operational, and marketing support to independent retailers across food, liquor, and hardware. Q5 had recently been engaged to support the Supermarkets business to form their 5-year strategy in response to declining sales and changing market dynamics. To execute the strategy, the business needed to transform how it operated and Q5 were kept on to support with the detailed design of the operating model and to plan how to implement it.
The key principle for our approach was that the programme was business-led, coached and facilitated by Q5:
We have worked with Q5 extensively for some time and the relationship is very different to the traditional consultancy approach. They have truly partnered to deliver the right outcomes for our future strategies by being both analytical and having the right people approach to engage and work at all levels in our organisation. The team have really delivered for us!”
