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Manchester Airports Group Organisation Design

Manchester Airport Group
Client Manchester Airport Group
Region UK
Sector Infrastructure, Defence and Transport
Offering Organisation Design
Testimonial

The Challenge

Manchester and Stansted faced a number of operational challenges following two years of turbulence created by COVID. Q5 were brought in to lead a rigorous OD process to equip MAG’s teams to overcome operational challenges whilst positioning them for growth.

Our Approach

  • Designed an empowered airports organisation, specifically with the Operations, People (HR) and Corporate Affairs teams. We worked at pace delivering E2E org design for these functions in ~6 months​
  • Engaged 35+ stakeholders in +100 design sessions. In these sessions, we took an activity-led approach to enable stakeholders to fundamentally re-envision how work should be delivered to both improve customer experience whilst achieving operational efficiency​
  • As part of this collaborative approach, we brought together counterparts from Manchester and Stansted airports in virtual workshops to share best practice​
  • We deliberately built on operating model work undertaken previously, so the design was a logical evolution of previous thinking done

Key Outcomes

  • A clear vision, design principles and narrative for an empowered airport operation, to inform internal communications and facilitate colleague engagement in the change​
  • A transformed Operating Model for Operations, with end-to-end organisation design, including dedicated long, medium and short term operational planning, enhanced assurance and insights & continuous improvement capability
  • People and Corporate Affairs designs, which clarify accountabilities, governance and interfaces between the Group and airport dedicated teams​
  • Ways of working content including decision making governance, scenarios and process flow visualisations, co-developed with stakeholders, to help colleagues understand how to work in the new model​

What our clients say about us

"Q5’s authentic, easy to work with style and design expertise helped our airport teams envision a vastly improved, collaborative way of working".

Brian Murray - CPO, Manchester Airports Group
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Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.