The energy industry is facing enormous change: increased customer and cost focus, an evolving regulatory landscape and demands from government stakeholders, striving to achieve net zero, and the proliferation of new digital tools
To operate effectively, it was imperative that the National Grid had an efficient, lean and adaptable operating model, underpinned by customer-centric, flexible processes, and a streamlined organisational design
Faced with a new regulatory deal with significantly reduced allocations, the National Grid asked Q5 to create this future-proofed organisation so that they could meet the requirements of Ofgem and the needs of their customers.
Our Approach
We worked across the organisation’s core UK business units, and employed our Air Traffic Control team to maintain consistency and communications across the workstreams
Reimagined their core processes, redesigning how the work would be carried out in a future state enabled by technology, standardisation and simplification
Facilitated workshops to validate the current activities and define the future state activities required to fulfill regulatory requirements – including where activities would be best placed in the future organisation
Worked through a highly complex merging of the two largest business units
Undertook a high level and then detailed design process to create a target state op-model and the detailed organisational structure underpinning it
Identified key decision points and interfaces in the future processes
Conducted impact assessments of the detailed design and process design to identify future capability demands and culture/behavioural changes
Key Outcomes
A redefined Operating Model, with clear accountabilities and lower cost profile
The integration of the two largest business units to develop a single, coherent, electricity business
A complete detailed design of the UK organisation, supporting end to end accountability of their delivery
Refreshed processes across the key business units that integrated the digital tools and standardise processes to support the organisation in the future
