ENUSAU
Close Close Nav Takeover

Dept of Education, NSW Government

Culture champion capability

Dept of Education, NSW Government
Client Dept of Education, NSW Government
Region Australia
Sector Public Sector, Health and Not For Profit
Offering Organisation Development & Culture
Buzzwords
Capability uplift program

The Challenge

The NSW Department of Education had mobilised a network of ~200 Culture Champions, whose purpose was to support and help embed new Ways of Working (behaviours and mindset shifts) in their teams on a day-to-day basis. The role was voluntary, and Champions were experiencing mixed success 18-months on from launch. Many struggled to incorporate their responsibilities as a Champion into their daily roles and workplaces or make the required impact on their teams and stakeholders.

Q5 was asked to develop and facilitate a capability uplift program for the Culture Champions that equipped them to find ways to shift the daily habits/behaviours of their teams, embody the ways of working in their day-to-day roles, and improve their capabilities in supporting cultural change.

Our Approach

  • Conducted interviews with the Culture and Diversity team and ran a focus group with ~20 champions to identify and understand where capability gaps existed.
  • Co-designed a pilot program consisting of 6 virtual 90-minute sessions, to be delivered over 6 months, focusing on addressing Champion capability gaps and needs. Sessions were designed to be engaging, practical, theory-light, and promote conversation.
  • Delivered the pilot program to a cohort of ~30 Culture Champions to uplift their capability and enable them to confidently support change.
  • Designed a ‘behavioural nudge’ to accompany each module, which as sent out between sessions, consisting of activities and/or resources for the champions to use in their daily/weekly meetings and forums.
  • Session materials and supporting artefacts (tools and tactics) were handed-over on conclusion on the pilot program, to ensure the program could be scaled and facilitated to future cohorts from the wider Champion population.

Key Outcomes

  • An engaged cohort of Culture Champions with improved confidence and new behaviour skillset to create a culture supportive of change in their teams.
  • 100% of respondents are ‘very likely’ (highest score) to recommend this program to other Culture Champions given their pilot program experience
  • All participants have an improved understanding of their role as a Champion
  • All participants are more confident in playing the role of a Champion following the program
Case studies

Discover more client stories

View all
University of Oxford

The University had developed a new strategic plan and work was starting on shaping implementation and delivery. New appointments had been made to the leadership group amongst both academic and professional leads and they was a feeling of confusion about both content ownership and leadership and accountability across the team.

Anadarko

Based on the ask of the Mozambique president, there was a desire to set up a National Petroleum programme supporting Mozambiquans to develop the energy capabilities and skills required for the country’s future development.

We were brought in to support the development of a greenfield Petroleum Engineering Department and a set of customised Core & Masters in Petroleum Engineering (MSPE) Programs at the University of Eduardo Mondlane (UEM).
Sport Aus

Sport Aus was under significant resource pressure with budgets reducing across National Sporting Organisations. At the same time, the federated system has always added significant additional complexity to maximising and optimising revenue. 

Get in touch with our experts

Contact us

logo

Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.