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Dept of Education, NSW Government

Culture champion capability

Case Studies
Dept of Education, NSW Government
Client Dept of Education, NSW Government
Region Australia
Sector Public Sector, Health and Not For Profit
Offering Organisation Development & Culture
Buzzwords
Capability uplift program

The Challenge

The NSW Department of Education had mobilised a network of ~200 Culture Champions, whose purpose was to support and help embed new Ways of Working (behaviours and mindset shifts) in their teams on a day-to-day basis. The role was voluntary, and Champions were experiencing mixed success 18-months on from launch. Many struggled to incorporate their responsibilities as a Champion into their daily roles and workplaces or make the required impact on their teams and stakeholders.

Q5 was asked to develop and facilitate a capability uplift program for the Culture Champions that equipped them to find ways to shift the daily habits/behaviours of their teams, embody the ways of working in their day-to-day roles, and improve their capabilities in supporting cultural change.

Our Approach

  • Conducted interviews with the Culture and Diversity team and ran a focus group with ~20 champions to identify and understand where capability gaps existed.
  • Co-designed a pilot program consisting of 6 virtual 90-minute sessions, to be delivered over 6 months, focusing on addressing Champion capability gaps and needs. Sessions were designed to be engaging, practical, theory-light, and promote conversation.
  • Delivered the pilot program to a cohort of ~30 Culture Champions to uplift their capability and enable them to confidently support change.
  • Designed a ‘behavioural nudge’ to accompany each module, which as sent out between sessions, consisting of activities and/or resources for the champions to use in their daily/weekly meetings and forums.
  • Session materials and supporting artefacts (tools and tactics) were handed-over on conclusion on the pilot program, to ensure the program could be scaled and facilitated to future cohorts from the wider Champion population.

Key Outcomes

  • An engaged cohort of Culture Champions with improved confidence and new behaviour skillset to create a culture supportive of change in their teams.
  • 100% of respondents are ‘very likely’ (highest score) to recommend this program to other Culture Champions given their pilot program experience
  • All participants have an improved understanding of their role as a Champion
  • All participants are more confident in playing the role of a Champion following the program
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