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The NSW Department of Education had mobilised a network of ~200 Culture Champions, whose purpose was to support and help embed new Ways of Working (behaviours and mindset shifts) in their teams on a day-to-day basis. The role was voluntary, and Champions were experiencing mixed success 18-months on from launch. Many struggled to incorporate their responsibilities as a Champion into their daily roles and workplaces or make the required impact on their teams and stakeholders.
Q5 was asked to develop and facilitate a capability uplift program for the Culture Champions that equipped them to find ways to shift the daily habits/behaviours of their teams, embody the ways of working in their day-to-day roles, and improve their capabilities in supporting cultural change.