The client was on a transformation journey: focused on being a world class passport and registration operation, delivering the right balance between public protection and customer excellence. They wanted to develop a clear Target Operating Model (TOM) that would define how they should organise to deliver the 2020 Vision and subsequently inform their design. They also required the training and upskilling of their teams so they could confidently lead the next phase of work.
“Q5 are the essential yet pleasant grit in the oyster. They really helped us get traction much faster than would been otherwise possible through excellent process, in depth experience, and understanding of complex environments. Their process is enhanced by good team skills that enabled real leadership alignment and a good result. And critically, an output clearly owned by my team”
