Dow Jones & Company

The Challenge

A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had failed to deliver expected results. The CEO therefore wanted to implement a new customer-centric strategy and reorganize every team and division to ensure it could deliver the new strategy.

• We established a Foundational Change Office to oversee a structural review of the entire organisation to ensure its structure and resources were aligned to the new strategy.
• We worked with the senior management team to implement the structural and process review for each of the 15 teams across 66 offices in the US, Europe and Asia.