ENUSAU
Close Close Nav Takeover

Garden centre

The client is one of the UK’s largest garden centre chains.

Garden Centre – Workforce modelling
Client Garden Centre
Region UK
Sector Retail and Consumer Goods
Offering Organisational analytics
Buzzwords
Data analysis Workforce modelling

The Challenge

Due to recent acquisitions, and recent impulsive central decision making due to financial pressures, the client has come to own a complex store estate (with 4 garden centre and 4 restaurant formats) and a complicated workforce model.

The client sought to assess their current workforce model, conducting a deep analysis of processes, contracts, schedules, structures and roles. The aim was to identify the key issues that exist today and build quantifiable recommendations to ensure the client has the ‘right people’ in the ‘right place’ at the ‘right time’, whilst maximising the customer experience.

Our Approach

We used a range of quantitative data sources to fully understand the client’s workforce environment:

  • Designed and distributed a bespoke quantitative activity analysis survey to over 1800 employees, generating over 1.2million data points, to understand how employees spend their time and the associated business cost. Using our proprietary tool also enabled us to model scenarios to test recommendations.
  • Beyond the enterprise-wide survey, we analysed >10 further data types including financial (P&L, revenues, payroll data), headcount (contracts, locations, spans of control), operational (footfall, rosters, clock on/off data, availability). This allowed us to build a more complete picture of the client’s workforce model.

This analysis enabled us to identify the key themes & challenges that garden centres and restaurants are facing today. When developing recommendations to address these challenges, we were able to provide quantitative sizing for financial and operational opportunities.

Key Outcomes

  • Developed a set of 8 core recommendations with 46 sub-set recommendations, each with potential benefits and sizing analysis, as well as design and implementation considerations.
  • Recommendations presented opportunities of between £2.4 – 4.0m, including £1.7m potential revenue uplift and £2.3m savings from roles, structures and process efficiencies.
  • Recommendations also included non-financial benefits including simplification of task, increase in NPS, uplift in employee skills, and increased staff retention.
  • Developed key principles to implement recommendations and a high-level agile implementation plan to deliver them.
Case studies

Discover more client stories

View all
Australian News Broadcaster – volumetrics

The client recognised that their support services were causing significant issues for employees and hampering productivity. To address this, The client aimed to enhance the delivery of these services to streamline operations, improve user experience, and unlock financial benefits. They began this transformation by deeply understanding the challenges faced by their frontline staff to inform future solutions.

Get in touch with our experts

Contact us

logo

Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.