HMRC set an ambitious strategy and vision for the future of tax in 2030. Facing into an increasingly digital and data-enabled world, HMRC needed to prioritise and tackle areas of the organisation that were driving inefficiency, complexity, and exposure to risk. Q5 was asked to deliver an enterprise view of HMRC’s delivery in 2030, identifying the future capabilities and people skills required to achieve the 2030 vision and strategy.
The “Future Operating State” (FOS) work was approached in several parts: a strategy review, dissecting and assessing key aspects and differences from today; gap analysis of the current state compared to 2026 expectations; and end-to-end review, through different lenses including strategic measures, operating models and transformation programmes. Using the data gathered in the gap analysis, Q5 designed a simple tool to be used in analysis of future funding plans.
