As part of a significant transformation programme for the customer facing arm of large government department, a new ‘Blueprint’ structure was launched. This Blueprint structure introduced 6 capabilities including Customer Services which brings together 5 directorates into 9 new directorates comprising over 15,000 employees. Having conducted the high-level design of the Blueprint we were tasked with the detailed design and implementation of the new directorates. The change within these directorates ranged from substantial changes in operation, to the standing up of entirely new directorates built from scratch or by combining multiple different teams from across the business.
On behalf of the Home Office, I would like to thank you for all your help over this journey - we are in a much better place than we were and I am in a million times better place than I was when I took on this role!
