Cardiff and Vale

Client Cardiff and Vale University Health Board

Region UK

Sector Public Sector, Health and Not For Profit

Offering Organisation Change & Implementation

The Challenge

The Shaping our Future Clinical Services programme aimed to coordinate and support the redesign of clinical pathways across Cardiff and Vale UHB.
The first phase of the programme focused on defining the vision, aims and scope, the high-level clinical strategy, the redesign methodology, and programme structure.

Working in an integrated team, Q5 supported in the creation of a project outline document and the redesign methodology for the programme.
Designed and facilitated multiple workshops to deliver an agreed vision, aim and scope for the programme.
Developed a robust programme plan, breaking down the programme into three distinct phases.
Coordinated and aligned with other significant strategic programmes within the Health Board.
Developed future care pathway workshops, designed to be run by the Shaping our Clinical Services team in collaboration with clinicians and leadership.
Engaged in extensive consultation across the leadership of Clinical Boards to identify pilot redesign projects.
Identified and classified a broad range of stakeholders for engagement by the programme.
Formalised direct and indirect benefits, quantifying outcomes where appropriate.
Supported public engagement activities outlining the results from the first phase of work to the public.

Successful delivery and approval of Programme Outline Document, allowing the programme to move to the next phase of work.
Highly successful public engagement initiative, with high response rates and positive feedback on the established approach.
Developed clear vision, aims and scope of the programme.
Clearly outlined deliverables, team requirements and governance for future phases of the programme.
Delivery of future pathway workshop toolkit designed to be adapted to a variety of clinical pathways in different settings.
Clear stakeholder engagement plan for future phases of work.