The UK Supreme Court (UKSC) underwent a three-year transformation to become a world-leading, customer-centric, open, transparent, and efficient court. This involved developing new websites and a new case management system, as well as redefining the organisation design, culture, ways of working, and capabilities to align with these new systems and processes.
Clear ownership of processes was essential, alongside fostering a culture of adaptability, collaboration, and continuous learning. To achieve this, the UKSC engaged Q5 to design the target organisation, manage communications, and oversee change management, ensuring a smooth transition and the successful adoption of new ways of working.
Q5 conducted an activity analysis to clarify accountabilities and roles within the future organisation, focusing on the Registry, Communications, and IT teams—those most impacted by the changes.
We implemented strategic workforce planning to address capability gaps, identifying areas where new capabilities were needed and where skills could be developed.
We delivered a comprehensive upskilling programme – building change capability through a leadership development programme, upskilling workshops and technical knowledge transfer.
