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Case study library

Case study library

Case study library

Discover how we’ve helped our clients

We are proud to work with some of the best-known and dynamic companies across the globe. Because of the sensitive nature of some our work we can’t tell you about everyone we work with, or what we did for them, but here is a selection of some of our clients stories. If you would like to learn more about our work or a particular project, please contact us.

Sector

Sector
Energy and Utilities
Financial Services
Infrastructure, Defence and Transport
Media, Entertainment and Technology
Public Sector, Health and Not For Profit
Retail and Consumer Goods
Sports
Telecommunications

Offering

Offering
Organisation Change & Implementation
Organisation Design
Organisation Development & Culture
Organisation Health
Organisational analytics
Organisational health scan
Strategic Workforce Planning
Strategy
Sustainability
Sustainable Cost Optimisation
Talent and future workforce
Technology

A Local Health Board in Wales

Q5 were asked to support a Local Health Board (LHB) in Wales with their journey towards becoming a high performing organisation through investing in developing…

Aesop

Aesop has been on an incredible growth journey since its humble origins in Melbourne in 1987 and having been acquired by Natura & Co, the…

Alfred Health

Alfred health, a tertiary hospital with +12,000 staff, wanted to deliver more digitally enabled health services and place their patients and employees at the centre of future design.

Anadarko

Based on the ask of the Mozambique president, there was a desire to set up a National Petroleum programme supporting Mozambiquans to develop the energy…

Australian News Broadcaster – volumetrics

The client recognised that their support services were causing significant issues for employees and hampering productivity. To address this, The client aimed to enhance the…

BAE Systems

BAE Systems Australia are one of the largest defence contractors in Australia. Their HR function consists of ~150 people who are based throughout the country.

Balfour Beatty

Balfour Beatty Highways had developed their first Digital Strategy and were under pressure to begin implementation. Q5 were engaged to review the digital strategy, and…

BP: Agile Coaching Programme

BP, a global oil and gas supermajor, had launched a strategy to be a sustainable energy company by 2050.

British Airways

BA had decentralised learning into independent Learning Academies. The efficiency and effectiveness of these varied significantly and BA lost sight of the total cost of…

British Medical Journal

The arrival of fresh leadership at BMJ, the leading global Medical Publishing company, coincided with some long developing trends reaching the tipping point.

BT

BT embarked on a process to redesign and simplify its organisation. The team asked for Q5’s support to identify strategic opportunities that could further simplify…

Burberry: customer transformation

As Burberry continues to grow at pace, they are constantly evolving their organisation to support the strategic and operational needs of the business. Supply Chain…

Cardiff and Vale – Digital transformation in NHS Wales CaV Therapies

The COVID-19 pandemic significantly changed the way that the NHS have used digital capabilities. In Therapies within Cardiff & Vale, this increased dependence on electronic…

Cardiff and Vale – Dragon’s Heart Hospital

In response to the Covid-19 pandemic and a rapid increase in projected demand for medical care, Cardiff and Vale University Health Board needed to increase their capacity by…

Cardiff and Vale – Shaping our Future Clinical Services Scoping

The Shaping our Future Clinical Services programme aimed to coordinate and support the redesign of clinical pathways across Cardiff and Vale UHB. The first phase…

Cardiff and Vale University Health Board

Following an operationally intense period, the Cardiff and Vale University Health Board executive team needed to support the organisation to refocus on delivering the UHB’s…

Cazoo

Cazoo is on a fast-paced growth mission with an ambition to build a “Sustainable company of difference”.

Change and engagement strategy at a global investment bank

Over the few years prior, the risk, finance, data analytics and report division had been involved in an ongoing change journey, both through significant external…

Change and engagement strategy for a global financial services organisation

The client’s risk division over the three years prior had been involved in an ongoing change journey, both through significant external and regulatory shifts happening…

Channel 4

Channel 4 had announced a new strategy which set out the development of a new HQ and two creative hubs with 300+ staff outside of…

CityFibre

As the UK’s largest alternative provider of wholesale fibre network infrastructure, CityFibre was on a journey to scale its operations across the UK.

Cloud Solutions

Q5 were tasked with leading a 5-month scan to assess their Organisational Health and identify key pain points and opportunities.

Coles

We were engaged by the Chief Commercial Officer (CCO) and the GM HR Business Partner for Commercial to establish an evidence-based view of the types…

Customer centric operating model & right sizing the organization

Our Global Telecom client aims to drive customer-centric growth, innovation, and cost optimization by merging subsidiaries to address inefficiencies and align with strategic goals.

Datacom

Datacom is Australasia’s largest homegrown tech company. Datacom has grown primarily through acquisitions, leading to many sub-cultures co-existing across the organisation and the CEO identified…

De Beers Group

The De Beers Group is the world’s largest diamond producer by value. It has unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing…

Dept of Education, NSW Government

Q5 was asked to develop and facilitate a capability uplift program for the Culture Champions that equipped them to find ways to shift the daily habits/behaviours…

DIY retailer – Op model review & benchmarking

The client were entering the third year of their three-year plan developed alongside a new Operating Model with Q5 in 2021. The client saw an…

Dow Jones

A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had…

DSIT & DESNZ – Integrated Corporate Services (ICS) Design

Q5 were asked to help develop the enabling framework for the new Shared Service, identifying and designing the key enablers that would support a MVP shared function, as…

EDF Nuclear IT Services

NITS had the opportunity to become the provider of choice for new stations.

Energy Transition: Strategy articulation and alignment

We were asked to support a Government Department, to build the energy strategy behind their grand vision for the country’s country’s government, economy and society.

Eurostar

Eurostar was looking to restructure their business in line with delivering their ambition to become Europe’s most loved travel experience and accelerate their performance.

Food manufacturer

The client was facing challenges with the quality and consistency of the design and application of its Talent Management Approach, experiencing low employee retention rates…

Garden Centre – Workforce modelling

The client sought to assess their current workforce model, conducting a deep analysis of processes, contracts, schedules, structures and roles. The aim was to identify…

GCC Energy – AcwaPower

ACWA Power partnered with Q5 to implement a new operating model, driving growth in renewables, enhancing innovation, and achieving seamless change through effective management and…

GCC Energy – National LNG Producer

A national LNG producer in the Middle East sought to assess the effectiveness of its reorganization from four years prior. Facing production challenges and a…

GCC Energy – Oman Integrated Energy Producer

Q5 helped a GCC energy company overcome restructure challenges, delivering quick wins and long-term solutions through stakeholder engagement, workshops, and organisational health insights.

GCC Energy – Shell

Q5 supported Shell’s Data Foundations team by developing frameworks, tools, and a roadmap to enhance data governance, quality, and literacy for net-zero ambitions.

GCC Petroleum and Natural Gas Supermajor

Q5 created a bespoke 7-day Safety Leadership program for future executives, featuring expert-led sessions. 100% rated it effective, and 93% recommended it.

GCC Technology – Leading Cloud Service Provider

A leading cloud-based health technology provider in the GCC region had grown significantly after spinning off from its parent group. However, the business was experiencing…

GCC Technology – On-Demand Delivery Platform

Q5 guided a delivery platform through strategic planning, facilitating workshops to refine their vision, align priorities, and create a roadmap for sustainable growth amidst complex…

GCC. Sporting Event National Resilience

The hosting of a premier international event required an intensified focus on a newly established national entity responsible for resilience work. As the entity expanded…

Global Financial Software Company

A turbulent macro environment had aggravated internal cost pressures for this PE-backed financial software company. The client needed to reduce their cost-base in order to…

Global FinTech

Established new role families to replace the functional model, identifying the skills gap in the workforce based on current capabilities vs. future capabilities required.

Global FMCG: Culture

A new department within this Global FMCG wanted to co-create an exciting new narrative and identify ways to measure its culture journey. They wanted to…

Global Insurance Group – Supporting the post-Brexit operating model

In an uncertain regulatory environment, a Global Insurance company needed to align the UK Branch operations to a post-Brexit environment, enhancing the capability of the…

Global Power Generation Organisation

Developed a bespoke, enterprise wide Strategic Workforce Planning tool integrating strategic objectives with future focused Activity Analysis and Capability Assessment.

Global Retail Bank – Change Management

As part of a significant drive to streamline the bank’s diverse operations and technology functions into a single, coherent unit, it became clear to the client that execution…

Global super major: multi-year org transformation

Leaders called upon Q5 to provide flexible, multi-disciplinary support, to help answer a wide range of organizational challenges, ranging from organization design, change & engage,…

HMRC – Future Operating State

Q5 was asked to deliver an enterprise view of HMRC’s delivery in 2030, identifying the future capabilities and people skills required to achieve the 2030…

IAG Cargo

IAG Cargo had implemented a new system to track the cargo being processed through the warehouse in real-time.

IKEA Saudi Arabia: omni-channel operating model

IKEA has been trading successfully in Saudi Arabia since 1983 from their traditional ‘big box’ stores. They have grown their retail estate steadily over the…

Integrated Health and Social Care Partnership Programme Planning

The Integrated Health & Social Care (IHSC) Partnership brings together the health board, local authorities and the third sector to improve joint working between agencies…

International Energy Services and Solutions Company

Our client, the UK residential arm for an energy services and solutions company, operates in a dynamic, regulatory driven market. Buffeted by external change the…

Jaguar Land Rover (JLR)

For Jaguar Land Rover (JLR) the potential for data analytics to transform business performance is significant.

Kindred

Kindred has seen significant growth through acquisition in the last few years and has become one of the largest online gaming companies in the world.

Landsec: Operating Model Design and Leadership Development

Coming out of Covid, a new CEO wanted to make the organisation more customer-centric, as well as set the business up for growth. He believed…

Large Banking Group – Future-proofing the Risk division’s capabilities

The fallout of the financial crash that caused chaos around the world was a much more stringent regulatory environment on the banks.

Large Global Energy Corporate: Designing a new Field Force Team

The client, a multi-billion energy corporate operating in an increasingly competitive environment, defined a growth strategy requiring improved customer focus

Leadership development in a global consumer goods organisation

This global consumer goods organisation was on a transformation journey that required new capabilities and behaviours from its leaders, including consumer demand foresight, Innovation &…

Listed Global Diversified Banking Group

Developed a new Target Operating Model which identified workforce capability gaps and developed a comprehensive plan with both short and long term interventions.

Listed Global Media and Publishing Company

The client wanted to understand how their three major global business compared against one another and whether there were any opportunities to drive efficiency gains…

Listed, Globally Diversified Banking Group

The Wealth and Personal Banking Business of the Listed, Globally Diversified Banking Group required wholesale organisational redesign to align it with overarching Organisation’s strategy.

Logicalis

Logicalis is a global technology business facing significant challenge and unprecedented levels of change in their industry.

Malaffi

Malaffi recognised that a lack of proactivity and accountability was limiting their ability to become the agile organisation they aspired to be. Leaders across the…

Manchester Airport Group

Q5 were brought in to lead a rigorous OD process to equip MAG’s teams to overcome operational challenges whilst positioning them for growth.

Marketing Strategy in a global drinks organisation

This global drinks company was losing market share in one of its core categories, despite increasing its marketing spend. Q5 was engaged to support the…

Matalan

Matalan is a privately owned value retailer with a turnover of £1.1bil, operating through over 220 sites in the UK and Internationally and its own…

McDonald’s: supply chain organisational design

McDonald’s UK and Irish supply chain had faced a series of exogenous shocks, simultaneously couple with unprecedented growth, causing issues. The Supply Chain function required…

Metcash

Metcash is Australia’s leading wholesale and distribution company, that provides merchandising, operational, and marketing support to independent retailers across food, liquor, and hardware.

Metroline

Metroline was facing a range of challenges, both operational and strategic, and needed to engage a team in defining the future purpose, vision and strategy…

Miller Homes

With renewed growth ambitions, Miller identified Equality, Diversity, and Inclusion as key to progress, partnering with Q5 to embed ED&I and foster a more inclusive…

Mubadala

Following the merger between Mubadala and the International Petroleum Investment Company in June 2016, Mubadala recognised that strong, authentic leadership was crucial to successfully integrating…

Multimedia Conglomerate

Q5 used 'ActivityQ' to analyse and optimise the client's workforce, capturing data from 4,000 employees to identify cost-saving opportunities and improve efficiency.

Multinational oil and gas company

The client needed to accelerate its transformation into a provider of net-zero emissions energy products and services.

National Grid: Organisation Design

The energy industry is facing enormous change: increased customer and cost focus, an evolving regulatory landscape and demands from government stakeholders, striving to achieve net…

News Corp

News Corp felt they were not taking advantage of synergies across their portfolio of companies since they split from News Corporation in 2013.

News Corp – Inter-group benchmarking

Supported News Corp to better understand their business across three major group entities analysing key P&L, Product and Customer metrics.

NHS BSW ICB

The organisation has replaced most of its Executive team and needed to bring together capabilities and drive horizontal conversations to bring sustainable change in the…

NHS Digital

NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond…

NHS Digital Operating Model Review

NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond…

NHS England and Improvement – Energy Strategy

In recent years, the public and many organisations have become increasingly aware of the potential threat that climate change poses and the need for sustainable…

NHS New Hospitals Programme

The NHP has been tasked with supporting Trust Project Teams in building 48 hospitals by 2030, before becoming an established organisation that will support with…

NHS South East London Integrated Care System

Q5 supported them in developing an inclusive and innovative 7-month systems leadership development programme for leaders across the health system in South East London.

NHS Wales – Covid Recovery & Redesign Portfolio: Design and implementation

The Covid-19 pandemic has had a wide-ranging impact on health services. This consists of: the direct impact of Covid, the indirect impact on non-Covid service…

NHS Wales – Dragon’s Heart Hospital Project Management Office

In 2019 Cardiff and Vale University Health Board urgently needed to increase capacity by 1,500 beds in just 30 days ahead of an expected surge…

NHS Wales – Eye Care Digitalisation

Ophthalmology and Optometry Services in Wales have been paper-based since their inception. In 2018, Cardiff and Vale Health Board began the roll-out of OpenEyes and…

NHS Wales – Future Immunisation Service Operating Model Design

Following the success of the Covid Mass Vaccination Programme, Cardiff and Vale University Health Board (CAV UHB) were looking to build on the capabilities and…

NHS Wales – Live Well Programme

In FY20/21 our understanding of the impact of COVID both on individuals, the system and society as a whole was limited and still forming. In…

NHS Wales – Mass Vaccination Programme – Acceleration

Cardiff and Vale University Health Board (CAV) needed to rapidly increase the capacity of its Mass Vaccination Programme (MVP) while maintaining flexibility to respond to…

NHS Wales – Mass Vaccination Programme – Booster and Children Programme Support

As Cardiff and Vale was nearing completion of the core COVID-19 vaccination programme to the adult population, there were highly uncertain and rapidly changing requirements…

NHS Wales – Mass Vaccination Programme – Overall Programme Direction

Supported NHS Wales in creating a supply model to implement and monitor their COVID-19 Vaccine roll out at the largest vaccination centre in Wales for…

NHS Wales – Rehabilitation Model Planning and Implementation

Cardiff and Vale University Health Board’s rehabilitation services aim to empower patients living in Cardiff and the Vale of Glamorgan to take responsibility for their…

NHS Wales – Strategic Programmes Portfolio Development

Cardiff and Vale University Health Board (CAVUHB) is one of the largest healthcare organisations in the UK, with over 14,000 staff caring for a population…

Nuclear organisation – Change and Transformation

The organisation underwent a significant organisation-wide transformation and integration to transition into a single fully integrated legal entity by April 2024.

Nuclear organisation – Strategy Activation

Following the formation of a new nuclear entity, the organisation had defined a set of 10 strategic milestones to be achieved by 2030 (”10 by…

Nuclear Organisation: Enterprise-wide organisation transformation

Our client was charged with managing the long term radioactive waste management solutions for the UK.

Office of Rail and Road (ORR)

In the context of an ongoing, comprehensive Rail Reform agenda, the leadership sought to design a new Target Operating Model

Operating Model Development

This organisation was rolling out a new Target Operating Model (TOM) moving from a directorate structure, based on functional specialisms, to a programme-led matrix model…

Pearson

Pearson needed to make the shift to modern technology, automated / self-service and consistent ways of working globally, and more clearly defined roles and responsibilities.…

Pop Up – AIME

The Australian Indigenous Mentoring Experience (AIME) provides an innovative mentoring program for Aboriginal and Torres Strait Islander students to support them through high school and…

Pop Up – Born Free

Born Free is an international wildlife charity that’s passionate about wild animal welfare and conservation.

Pop Up – Daymark Foundation

The Daymark Foundation are a Canadian run charity aiming to improve mental health, focusing on perinatal support and those with bipolar disorder.

Pop Up – Dogs Trust

Dogs Trust is the UK’s largest dog welfare charity with 22 rehoming centres across the UK and Ireland. They approached Pop Up Consulting for support…

Pop Up – Five in a Row

Five in a Row is an amateur rowing crew based in Scotland who are taking part in the Talisker Whisky Atlantic Challenge 2021 - a…

Pop Up – Flotilla

Flotilla are a start-up carbon accounting platform designed for organisations with a Net Zero agenda.

Pop Up – GIPSIL

GIPSIL works with children, young people and families in some of the most disadvantaged communities in Leeds.

Pop Up – Infection Prevention Society

IPS is a small membership charity for healthcare professionals who work in the area of infection prevention and control.

Pop Up – Marie Collins Foundation

The Marie Collins Fotechnologies with a vision to ensure that all victims can recover and live safe and fulfilling lives.

Pop Up – Merry Go Round

MerryGoRound are a small start-up charity that collect donations and put together bundles of clothes, books, and shoes for children in need in London.

Pop Up – Moorish

Moorish produce a range of unique, award-winning premium smoked hummus and dips.

Pop Up – Project Bind

Bind is Newcastle’s not-for-profit food waste hub that believes in positive, creative approaches to reduce food waste and drive behaviour change.

Pop Up – Project Wingman

Project Wingman is a charity founded in March 2020 in direct response to the Covid-19 pandemic.

Pop Up – The Netball Development Trust

Netball Development Trust (NDT) is a UK charity that delivers netball at grass roots level in developing countries, allowing children the freedom to play and…

Pop Up – The Resilience Project

The Resilience Project’s mission is to teach positive mental health strategies to help people become more happy. They deliver emotionally engaging programs to schools, sports…

Pop Up – Wildlife Victoria

There have been recent changes in the leadership team and as they continue to evolve and adapt to meet new challenges, they feel now is the…

Premium Credit – Sales OD optimisation

Although Premium Credit are the market leaders in their industry, they recognised there was still room to grow and improve financial performance. Q5 worked with…

Private Bank – Strategy – Anticipating the customer of the future

The leadership of this storied, venerable Private Bank were looking to refresh their strategy for the next 3-5 years, determining how to achieve success in the face…

Private equity firm

The client asked Q5 to support in creating a new Talent Strategy, refreshed approach to Talent Management and competency frameworks and maps to enhance career…

Property development company

With increasing competition in the client's sector, their future strategy is focussed on more mixed developments, working increasingly closely together as a business. To support…

Publishing and Media Conglomerate

Supported a Publishing and Media Conglomerate baseline their costs, FTE and activity across the organisation (c. 5,000 people) to identify cost savings of ~€300m (c.20%)

Reach

Reach’s digital strategy had previously been primarily focused on driving the highest volume of page views.

SCA

Digital Audio was emerging as a key pillar of Southern Cross Austereo’s (SCA) future growth.

Selfridges

Selfridges wanted to review their current Organisational Design, shape and structure, across head office, retail management and front of house staff to ensure a fit…

Serco

Serco, a multi-national public service provider with ~50,000 employees across Defence, Citizen Services, Health, Transport, Justice & Immigration, aimed to improve its HR function. The…

Sport Aus

Sport Aus was under significant resource pressure with budgets reducing across National Sporting Organisations. At the same time, the federated system has always added significant…

Supporting Organisation Simplification in a Global Bank

The Global Banking Group, operating in both the Retail and Wholesale markets with over 240,000 employees, were embarking on a major Organisation Simplification across their…

TalkTalk

In 2020, TalkTalk wanted OD support that would align its Technology organisation with the customer, digital and fibre focused strategy of the business.

The Football Association

The FA oversees the governance of England’s national game, it delivers coach education and manages the national teams.

The Lawn Tennis Association

As part of its ambition to ‘open tennis up’, The LTA wanted to review its whole system of tennis coaching and funding to identify areas…

The Wall Street Journal

A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had…

Tideway

Tideway is the organisation at the heart of a major new sewer in London. CEO Andy Mitchell had a vision for how to deliver the…

Transformation in a Leading Technology Firm

One of Australasia’s largest technology providers was undergoing an enterprise-wide transformation to simplify and enhance its market approach. As part of this, the organisation was…

UK Airport Group – Benchmarking

In a ‘post COVID’ world, forecasted growth to passenger numbers and major capital investment led the client to an airport-led operating model to drive growth.…

UK Department for Transport

With the appointment of a new Director General, the department wanted to be proactive in reviewing its operations, and ensuring that it aligned to both…

UK Home Office – Customer Services Organisation Design

As part of a significant transformation programme for the customer facing arm of large government department, a new ‘Blueprint’ structure was launched.

UK Ministry of Defence (MOD) – Operating Model Activation

Our client had inherited a recently designed operating model that was only partially implemented and experiencing a number of challenges.

UK Supreme Court – Digital Transformation

The UK Supreme Court (UKSC) underwent a three-year transformation to become a world-leading, customer-centric, open, transparent, and efficient court.

UK Water Utilities: Sustainable and rapid cost reduction

Our client is a water supply and treatment utility company, serving 5 million customers across the UK

UK-based Retail Bank – Developing an agile capability framework

The bank was implementing an ambitious new strategy – to be the best bank for its customers. Achieving this would have a significant impact on…

University of Oxford

The University had developed a new strategic plan and work was starting on shaping implementation and delivery. New appointments had been made to the leadership…

University of Surrey

In a changing Higher Education world – following the global pandemic, with increasing constraints on funding, and a shifting competitive landscape – the University of…

University of Westminster

Facing challenging student recruitment targets, the University has ambitious goals to its non-student fee income. The Director of Commercial Development had envisioned an ‘Innovation Ecosystem’…

Walgreens Boots Alliance

WBA had set up a new cross-divisional organisation to give a competitive advantage through its brands, commercial expertise and customer insight. However, there was still…

Warner Music Group

Warner Music were looking to devise a new strategy to help them thrive in an ever-changing market landscape where technology intermediaries like Spotify and Apple…

Western NSW LHD – Leadership Impact

Western NSW (WNSW) Local Health District (LHD) has faced significant challenges with employee engagement and workplace well-being over the last two years. WNSW LHD recently…

WGEA

The Workplace Gender Equality Agency (WGEA) had commenced a major transformation project to build and implement a new reporting and data management system.

World Rugby

World Rugby is the international federation for rugby union and the owner of the sport’s pinnacle events of World Cups and Sevens Series. Its mission…

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