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Case study library

Case study library
Case study library

Discover how we’ve helped our clients

We are proud to work with some of the best-known and dynamic companies across the globe. Because of the sensitive nature of some our work we can’t tell you about everyone we work with, or what we did for them, but here is a selection of some of our clients stories. If you would like to learn more about our work or a particular project, please contact us.
A Local Health Board in Wales
Q5 were asked to support a Local Health Board (LHB) in Wales with their journey towards becoming a high performing organisation through investing in developing…
Aesop
Aesop has been on an incredible growth journey since its humble origins in Melbourne in 1987 and having been acquired by Natura & Co, the…
Alfred Health
Alfred health, a tertiary hospital with +12,000 staff, wanted to deliver more digitally enabled health services and place their patients and employees at the centre of future design.
Anadarko
Based on the ask of the Mozambique president, there was a desire to set up a National Petroleum programme supporting Mozambiquans to develop the energy…
Australian News Broadcaster – volumetrics
The client recognised that their support services were causing significant issues for employees and hampering productivity. To address this, The client aimed to enhance the…
BAE Systems
BAE Systems Australia are one of the largest defence contractors in Australia. Their HR function consists of ~150 people who are based throughout the country.
Balfour Beatty
Balfour Beatty Highways had developed their first Digital Strategy and were under pressure to begin implementation. Q5 were engaged to review the digital strategy, and…
BP: Agile Coaching Programme
BP, a global oil and gas supermajor, had launched a strategy to be a sustainable energy company by 2050.
British Airways
BA had decentralised learning into independent Learning Academies. The efficiency and effectiveness of these varied significantly and BA lost sight of the total cost of…
British Medical Journal
The arrival of fresh leadership at BMJ, the leading global Medical Publishing company, coincided with some long developing trends reaching the tipping point.
BT
BT embarked on a process to redesign and simplify its organisation. The team asked for Q5’s support to identify strategic opportunities that could further simplify…
Burberry: customer transformation
As Burberry continues to grow at pace, they are constantly evolving their organisation to support the strategic and operational needs of the business. Supply Chain…
Cardiff and Vale – Digital transformation in NHS Wales CaV Therapies
The COVID-19 pandemic significantly changed the way that the NHS have used digital capabilities. In Therapies within Cardiff & Vale, this increased dependence on electronic…
Cardiff and Vale – Dragon’s Heart Hospital
In response to the Covid-19 pandemic and a rapid increase in projected demand for medical care, Cardiff and Vale University Health Board needed to increase their capacity by…
Cardiff and Vale – Shaping our Future Clinical Services Scoping
The Shaping our Future Clinical Services programme aimed to coordinate and support the redesign of clinical pathways across Cardiff and Vale UHB.​ The first phase…
Cardiff and Vale University Health Board
Following an operationally intense period, the Cardiff and Vale University Health Board executive team needed to support the organisation to refocus on delivering the UHB’s…
Cazoo
Cazoo is on a fast-paced growth mission with an ambition to build a “Sustainable company of difference”. 
Change and engagement strategy at a global investment bank
Over the few years prior, the risk, finance, data analytics and report division had been involved in an ongoing change journey, both through significant external…
Change and engagement strategy for a global financial services organisation
The client’s risk division over the three years prior had been involved in an ongoing change journey, both through significant external and regulatory shifts happening…
Channel 4
Channel 4 had announced a new strategy which set out the development of a new HQ and two creative hubs with 300+ staff outside of…
CityFibre
As the UK’s largest alternative provider of wholesale fibre network infrastructure, CityFibre was on a journey to scale its operations across the UK.
Cloud Solutions
Q5 were tasked with leading a 5-month scan to assess their Organisational Health and identify key pain points and opportunities.
Coles
We were engaged by the Chief Commercial Officer (CCO) and the GM HR Business Partner for Commercial to establish an evidence-based view of the types…
Customer centric operating model & right sizing the organization
Our Global Telecom client aims to drive customer-centric growth, innovation, and cost optimization by merging subsidiaries to address inefficiencies and align with strategic goals.
Datacom
Datacom is Australasia’s largest homegrown tech company. Datacom has grown primarily through acquisitions, leading to many sub-cultures co-existing across the organisation and the CEO identified…
De Beers Group
The De Beers Group is the world’s largest diamond producer by value. It has unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing…
Dept of Education, NSW Government
Q5 was asked to develop and facilitate a capability uplift program for the Culture Champions that equipped them to find ways to shift the daily habits/behaviours…
Developing a Target Operating Model for a major passport issuer
The client was on a transformation journey: focused on being a world class passport and registration operation, delivering the right balance between public protection and…
DIY retailer – Op model review & benchmarking
The client were entering the third year of their three-year plan developed alongside a new Operating Model with Q5 in 2021. The client saw an…
Dow Jones
A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had…
EDF Nuclear IT Services
NITS had the opportunity to become the provider of choice for new stations.
Energy Transition: Strategy articulation and alignment
We were asked to support a Government Department, to build the energy strategy behind their grand vision for the country’s country’s government, economy and society.   
Eurostar
Eurostar was looking to restructure their business in line with delivering their ambition to become Europe’s most loved travel experience and accelerate their performance.
Food manufacturer
The client was facing challenges with the quality and consistency of the design and application of its Talent Management Approach, experiencing low employee retention rates…
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Garden Centre – Workforce modelling
The client sought to assess their current workforce model, conducting a deep analysis of processes, contracts, schedules, structures and roles. The aim was to identify…
Global Financial Software Company
A turbulent macro environment had aggravated internal cost pressures for this PE-backed financial software company. The client needed to reduce their cost-base in order to…
Global FMCG: Culture
A new department within this Global FMCG wanted to co-create an exciting new narrative and identify ways to measure its culture journey. They wanted to…
Global Insurance Group – Supporting the post-Brexit operating model
In an uncertain regulatory environment, a Global Insurance company needed to align the UK Branch operations to a post-Brexit environment, enhancing the capability of the…
Global Retail Bank – Change Management
As part of a significant drive to streamline the bank’s diverse operations and technology functions into a single, coherent unit, it became clear to the client that execution…
Global super major: multi-year org transformation
Leaders called upon Q5 to provide flexible, multi-disciplinary support, to help answer a wide range of organizational challenges, ranging from organization design, change & engage,…
HMRC
Recognising the need to be fit for operating in the 21st Century, the department had embarked on a huge change journey: moving to three directorates and focusing on a central hub…
Home Office – Customer services blueprint
As part of a significant transformation programme for the customer facing arm of large government department, a new ‘Blueprint’ structure was launched.
IAG Cargo
IAG Cargo had implemented a new system to track the cargo being processed through the warehouse in real-time.
IKEA Saudi Arabia: omni-channel operating model
IKEA has been trading successfully in Saudi Arabia since 1983 from their traditional ‘big box’ stores. They have grown their retail estate steadily over the…
Integrated corporate services for a government department
Q5 were asked to help develop the enabling framework for the new Shared Service, identifying and designing the key enablers that would support a MVP shared function, as…
Integrated Health and Social Care Partnership​ Programme Planning
The Integrated Health & Social Care (IHSC) Partnership brings together the health board, local authorities and the third sector to improve joint working between agencies…
International Energy Services and Solutions Company
Our client, the UK residential arm for an energy services and solutions company, operates in a dynamic, regulatory driven market. Buffeted by external change the…
Jaguar Land Rover (JLR)
For Jaguar Land Rover (JLR) the potential for data analytics to transform business performance is significant.
Kindred
Kindred has seen significant growth through acquisition in the last few years and has become one of the largest online gaming companies in the world.
Landsec: Operating Model Design and Leadership Development
Coming out of Covid, a new CEO wanted to make the organisation more customer-centric, as well as set the business up for growth. He believed…
Large Banking Group – Future-proofing the Risk division’s capabilities
The fallout of the financial crash that caused chaos around the world was a much more stringent regulatory environment on the banks.
Large Global Energy Corporate: Designing a new Field Force Team
The client, a multi-billion energy corporate operating in an increasingly competitive environment, defined a growth strategy requiring improved customer focus
Leadership development in a global consumer goods organisation
This global consumer goods organisation was on a transformation journey that required new capabilities and behaviours from its leaders, including consumer demand foresight, Innovation &…
Listed Global Media and Publishing Company
The client wanted to understand how their three major global business compared against one another and whether there were any opportunities to drive efficiency gains…
Listed, Globally Diversified Banking Group
The Wealth and Personal Banking Business of the Listed, Globally Diversified Banking Group required wholesale organisational redesign to align it with overarching Organisation’s strategy.
Logicalis
Logicalis is a global technology business facing significant challenge and unprecedented levels of change in their industry.
Manchester Airport Group
Q5 were brought in to lead a rigorous OD process to equip MAG’s teams to overcome operational challenges whilst positioning them for growth.
Marketing Strategy in a global drinks organisation
This global drinks company was losing market share in one of its core categories, despite increasing its marketing spend. Q5 was engaged to support the…
Matalan
Matalan is a privately owned value retailer with a turnover of £1.1bil, operating through over 220 sites in the UK and Internationally and its own…
McDonald’s: supply chain organisational design
McDonald’s UK and Irish supply chain had faced a series of exogenous shocks, simultaneously couple with unprecedented growth, causing issues. The Supply Chain function required…
Metcash
Metcash is Australia’s leading wholesale and distribution company, that provides merchandising, operational, and marketing support to independent retailers across food, liquor, and hardware.
Metroline
Metroline was facing a range of challenges, both operational and strategic, and needed to engage a team in defining the future purpose, vision and strategy…
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Miller Homes
With renewed growth ambitions, Miller identified Equality, Diversity, and Inclusion as key to progress, partnering with Q5 to embed ED&I and foster a more inclusive…
Ministry of Defence
Our client had inherited a recently designed operating model that was only partially implemented and experiencing a number of challenges.
Multimedia Conglomerate
Q5 used 'ActivityQ' to analyse and optimise the client's workforce, capturing data from 4,000 employees to identify cost-saving opportunities and improve efficiency.
Multinational oil and gas company
The client needed to accelerate its transformation into a provider of net-zero emissions energy products and services.
National Grid: Organisation Design
The energy industry is facing enormous change: increased customer and cost focus, an evolving regulatory landscape and demands from government stakeholders, striving to achieve net…
News Corp
News Corp felt they were not taking advantage of synergies across their portfolio of companies since they split from News Corporation in 2013. 
News Corp – Inter-group benchmarking
Supported News Corp to better understand their business across three major group entities analysing key P&L, Product and Customer metrics.
NHS BSW ICB
The organisation has replaced most of its Executive team and needed to bring together capabilities and drive horizontal conversations to bring sustainable change in the…
NHS Digital
NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond…
NHS Digital Operating Model Review
NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond…
NHS England and Improvement – Energy Strategy
In recent years, the public and many organisations have become increasingly aware of the potential threat that climate change poses and the need for sustainable…
NHS New Hospitals Programme
The NHP has been tasked with supporting Trust Project Teams in building 48 hospitals by 2030, before becoming an established organisation that will support with…
NHS South East London Integrated Care System
Q5 supported them in developing an inclusive and innovative 7-month systems leadership development programme for leaders across the health system in South East London.
NHS Wales – Covid Recovery & Redesign Portfolio: Design and implementation
The Covid-19 pandemic has had a wide-ranging impact on health services. This consists of: the direct impact of Covid, the indirect impact on non-Covid service…
NHS Wales – Dragon’s Heart Hospital Project Management Office
In 2019 Cardiff and Vale University Health Board urgently needed to increase capacity by 1,500 beds in just 30 days ahead of an expected surge…
NHS Wales – Eye Care Digitalisation
Ophthalmology and Optometry Services in Wales have been paper-based since their inception. In 2018, Cardiff and Vale Health Board began the roll-out of OpenEyes and…
NHS Wales – Future Immunisation Service Operating Model Design​
Following the success of the Covid Mass Vaccination Programme, Cardiff and Vale University Health Board (CAV UHB) were looking to build on the capabilities and…
NHS Wales – Live Well Programme
In FY20/21 our understanding of the impact of COVID both on individuals, the system and society as a whole was limited and still forming. In…
NHS Wales – Mass Vaccination Programme – Acceleration
Cardiff and Vale University Health Board (CAV) needed to rapidly increase the capacity of its Mass Vaccination Programme (MVP) while maintaining flexibility to respond to…
NHS Wales – Mass Vaccination Programme – Booster and Children Programme Support
As Cardiff and Vale was nearing completion of the core COVID-19 vaccination programme to the adult population, there were highly uncertain and rapidly changing requirements…
NHS Wales – Mass Vaccination Programme – Overall Programme Direction​
Supported NHS Wales in creating a supply model to implement and monitor their COVID-19 Vaccine roll out at the largest vaccination centre in Wales for…
NHS Wales – Rehabilitation Model​ Planning and Implementation
Cardiff and Vale University Health Board’s rehabilitation services aim to empower patients living in Cardiff and the Vale of Glamorgan to take responsibility for their…
NHS Wales – Strategic Programmes Portfolio Development
Cardiff and Vale University Health Board (CAVUHB) is one of the largest healthcare organisations in the UK, with over 14,000 staff caring for a population…
Nuclear organisation – Change and Transformation
The organisation underwent a significant organisation-wide transformation and integration to transition into a single fully integrated legal entity by April 2024.
Nuclear organisation – Strategy Activation
Following the formation of a new nuclear entity, the organisation had defined a set of 10 strategic milestones to be achieved by 2030 (”10 by…
Nuclear Organisation: Enterprise-wide organisation transformation
Our client was charged with managing the long term radioactive waste management solutions for the UK.
Office of Rail and Road (ORR)
In the context of an ongoing, comprehensive Rail Reform agenda, the leadership sought to design a new Target Operating Model
Operating Model Development
This organisation was rolling out a new Target Operating Model (TOM) moving from a directorate structure, based on functional specialisms, to a programme-led matrix model…
Organisation design for a government department
​With the appointment of a new Director General, the department wanted to be proactive in reviewing its operations, and ensuring that it aligned to both…
Pearson
Pearson needed to make the shift to modern technology, automated / self-service and consistent ways of working globally, and more clearly defined roles and responsibilities.…
Pop Up – AIME
The Australian Indigenous Mentoring Experience (AIME) provides an innovative mentoring program for Aboriginal and Torres Strait Islander students to support them through high school and…
Pop Up – Born Free
Born Free is an international wildlife charity that’s passionate about wild animal welfare and conservation.
Pop Up – Daymark Foundation
The Daymark Foundation are a Canadian run charity aiming to improve mental health, focusing on perinatal support and those with bipolar disorder.
Pop Up – Dogs Trust
Dogs Trust is the UK’s largest dog welfare charity with 22 rehoming centres across the UK and Ireland. They approached Pop Up Consulting for support…
Pop Up – Five in a Row
Five in a Row is an amateur rowing crew based in Scotland who are taking part in the Talisker Whisky Atlantic Challenge 2021 - a…
Pop Up – Flotilla
Flotilla are a start-up carbon accounting platform designed for organisations with a Net Zero agenda.
Pop Up – GIPSIL
GIPSIL works with children, young people and families in some of the most disadvantaged communities in Leeds.
Pop Up – Infection Prevention Society
IPS is a small membership charity for healthcare professionals who work in the area of infection prevention and control.
Pop Up – Marie Collins Foundation
The Marie Collins Fotechnologies with a vision to ensure that all victims can recover and live safe and fulfilling lives.
Pop Up – Merry Go Round
MerryGoRound are a small start-up charity that collect donations and put together bundles of clothes, books, and shoes for children in need in London.
Pop Up – Moorish
Moorish produce a range of unique, award-winning premium smoked hummus and dips.
Pop Up – Project Bind
Bind is Newcastle’s not-for-profit food waste hub that believes in positive, creative approaches to reduce food waste and drive behaviour change.
Pop Up – Project Wingman
Project Wingman is a charity founded in March 2020 in direct response to the Covid-19 pandemic.
Pop Up – The Netball Development Trust
Netball Development Trust (NDT) is a UK charity that delivers netball at grass roots level in developing countries, allowing children the freedom to play and…
Pop Up – The Resilience Project
The Resilience Project’s mission is to teach positive mental health strategies to help people become more happy. They deliver emotionally engaging programs to schools, sports…
Pop Up – Wildlife Victoria
There have been recent changes in the leadership team and as they continue to evolve and adapt to meet new challenges, they feel now is the…
Premium Credit – Sales OD optimisation
Although Premium Credit are the market leaders in their industry, they recognised there was still room to grow and improve financial performance. Q5 worked with…
Private Bank – Strategy – Anticipating the customer of the future
The leadership of this storied, venerable Private Bank were looking to refresh their strategy for the next 3-5 years, determining how to achieve success in the face…
Private equity firm
The client asked Q5 to support in creating a new Talent Strategy, refreshed approach to Talent Management and competency frameworks and maps to enhance career…
Property development company
With increasing competition in the client's sector, their future strategy is focussed on more mixed developments, working increasingly closely together as a business. To support…
Publishing and Media Conglomerate
Supported a Publishing and Media Conglomerate baseline their costs, FTE and activity across the organisation (c. 5,000 people) to identify cost savings of ~€300m (c.20%)
Reach
Reach’s digital strategy had previously been primarily focused on driving the highest volume of page views.
SCA
Digital Audio was emerging as a key pillar of Southern Cross Austereo’s (SCA) future growth.
Selfridges
Selfridges wanted to review their current Organisational Design, shape and structure, across head office, retail management and front of house staff to ensure a fit…
Sport Aus
Sport Aus was under significant resource pressure with budgets reducing across National Sporting Organisations. At the same time, the federated system has always added significant…
Supporting Organisation Simplification in a Global Bank
The Global Banking Group, operating in both the Retail and Wholesale markets with over 240,000 employees, were embarking on a major Organisation Simplification across their…
TalkTalk
In 2020, TalkTalk wanted OD support that would align its Technology organisation with the customer, digital and fibre focused strategy of the business.
The Football Association
The FA oversees the governance of England’s national game, it delivers coach education and manages the national teams.
The Lawn Tennis Association
As part of its ambition to ‘open tennis up’, The LTA wanted to review its whole system of tennis coaching and funding to identify areas…
The Wall Street Journal
A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had…
Tideway
Tideway is the organisation at the heart of a major new sewer in London. CEO Andy Mitchell had a vision for how to deliver the…
UK Airport Group – Benchmarking
In a ‘post COVID’ world, forecasted growth to passenger numbers and major capital investment led the client to an airport-led operating model to drive growth.…
UK Water Utilities: Sustainable and rapid cost reduction
Our client is a water supply and treatment utility company, serving 5 million customers across the UK
UK-based Retail Bank – Developing an agile capability framework
The bank was implementing an ambitious new strategy – to be the best bank for its customers.  Achieving this would have a significant impact on…
University of Oxford
The University had developed a new strategic plan and work was starting on shaping implementation and delivery. New appointments had been made to the leadership…
University of Surrey
In a changing Higher Education world – following the global pandemic, with increasing constraints on funding, and a shifting competitive landscape – the University of…
University of Westminster
Facing challenging student recruitment targets, the University has ambitious goals to its non-student fee income. The Director of Commercial Development had envisioned an ‘Innovation Ecosystem’…
Walgreens Boots Alliance
WBA had set up a new cross-divisional organisation to give a competitive advantage through its brands, commercial expertise and customer insight. However, there was still…
Warner Music Group
Warner Music were looking to devise a new strategy to help them thrive in an ever-changing market landscape where technology intermediaries like Spotify and Apple…
WGEA
The Workplace Gender Equality Agency (WGEA) had commenced a major transformation project to build and implement a new reporting and data management system. 
World Rugby
World Rugby is the international federation for rugby union and the owner of the sport’s pinnacle events of World Cups and Sevens Series. Its mission…

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